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According to the Ontario BBB’s website, one complaint pertains to advertising and sales issues, and the other two pertain to the company’s products and services.Jones says she sought professional matchmaking help after having no luck in Vancouver’s lesbian dating scene.Jennifer Jones says she was shocked to find out, months into her contract with Preferred Partners, that the company had few women matching her criteria -- contrary to its initial sales pitch. A Vancouver woman has filed a complaint with the BC Better Business Bureau (BBB) after a gay dating service promised her suitable matches but allegedly failed to deliver.Jennifer Jones, 31, was hoping to find love when she approached Preferred Partners in January 2011.Mark Fernandes, of the BC BBB, confirms that Jones filed a complaint and says it’s still active.“The consumer filed a complaint with us in December,” he says.“The complaint is still open here, and we are working with the consumer and Preferred Partners to get a resolution.” Fiona Dunbar is a dispute resolution officer for the Ontario BBB.
“I didn’t hear anything for months and I thought, ‘This is bullshit!
’ So I filed a complaint with the Better Business Bureau,” she says.
Despite repeated calls to Preferred Partners’ head office in Toronto, no one replied to Xtra’s requests for an interview.
“The reality is that we’re all looking for love,” she says.
A year of slow responses and unsuitable matches later, she decided enough was enough.When she expressed her disappointment, Jones says, the company told her the process takes time.